The Cloud Blog

Why Hello/Goodbye Emails Are Important

Growing up, two of my grandmother’s favorite phrases were “You catch more flies with honey than with vinegar” and “You never get a second chance to make a first impression”. As a kid, I always hated the one about the flies – I’d rather never see a fly again so why in...

Customer Service Cartoons Everyone Can Relate To

How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It's an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At worst...

This Beauty Brand Has Nailed Its Loyalty Programme in Malaysia

My lovely mother on countless occasions has taught me lessons - both knowingly and unknowingly. An example of the latter nature happened when I bought my car five years back and although my immediate reaction was to wish I could disappear without a trace, it was a...

The Lesson I Learned The Day My Laptop Went Missing.

The day was over at work and so I stashed away my laptop and headed for the usual jog around the park with my colleagues. As I walk into office the next morning thinking about what I should devour for lunch, I realise with horror that my table was empty. No laptop. No...

The Romance Between Businesses and Mobile Apps

The real game-changer in customer service is mobile apps. With over 2.6 billion people having high powered mobile devices within their arm's reach at all times allows businesses to use this habit to their benefit.They’re able to do so by automating current business...

The New Wave in Business Intelligence

Meet Wave Analytics, the new feature under Salesforce that brings the best of Customer Relationship Management and business intelligence together. Over the last few years if there was one problem I faced repeatedly, it was the challenge of explaining to both existing...

Google Let’s You Search Even Without Connection Now

And it doesn’t even take a toll on your battery or data. Whether you’re a commuter reading the news with a spotty network, a farmer looking up crop prices with no service in the fields, or just driving through a tunnel, all is not lost when your search is interrupted...