The Cloud Blog

Understanding the Chemistry of Customer Service

Learn how you can stay connected and ahead with your customers. Throughout the years there have been many definitions of customer service. The simplest in my opinion happens to be "sell a product or service that works the way it is supposed to and be nice to the...

Salesforce & Lava Protocols for Educational Institutions

Lava Protocols, Helping Educational Institutions Manage Their Internal Functions & Make Critical Decision Using Salesforce Our Client One of the premier private tertiary education institutions in Malaysia, our client has been in operation since the 1960’s. Since...

Is Blue And Red Ocean Still Relevant Today?

Game-changing Technologies and Critical Issues Predicted to Disrupt the Future of Your Industry As more and more businesses come up with similar products, rivalry between organisations increases as they compete for a greater demand and market share. This often results...

Dear Business Leaders, Stop Shooting Yourself In The Foot

Sometimes the cause of an issue could be an external one, but most times the issue is internally caused. It’s stated in our brand promise that we strive to provide our customers with competent service, diligent delivery, speedy response to ensure our partnership...

Why Every Great Entrepreneur Looks for Trouble

A great entrepreneur doesn’t reverse engineer products but instead the things we do every day.   True innovators, the kind of people who launch the most successful startups, are not always very satisfied. In fact, they tend to be impatient and annoyed by things...

How Lava Protocols Helped MAVCOM’s Online Presence Takeoff

The Malaysian Aviation Commission (MAVCOM) is now able to listen to the needs of consumers. Here’s how we helped them. OUR CLIENT MAVCOM is an independent entity that regulates all economic and commercial matters which relates to civil aviation in Malaysia as well as...

Why Modern Enterprise is Failing Today’s Customer

Here’s Why You Need to Personalize Your Customer Experience. Regardless of the business size or industry, most companies are organized and measured along three key business functions: marketing, sales, and customer service. Marketing’s role is to build interest and...

Latest Buzz About the Lightning Experience

Get to know the latest features and optimize it to thrive your business Whether you’re a Salesforce user or not, here are some new features from the Lightning Experience Winter ‘17 release that might just change your mind about the Lightning Experience. Navigate...

A DIGITAL MAKEOVER FOR DANKOFF

OUR CLIENT Dankoff Coffee Specialist is one of the country’s premier beverage solution providers who have been in the industry for over a decade and specialise in the distribution of gourmet coffee, tea, syrup, beverage related equipments and products as well as...

BFM Marketing Talk: Why Your Digital Ads Fail?

On 4th November 2016, the Creative Director of Lava Media, Nor Hafiz discussed about the wrong practices utilised by companies when it comes to their digital ad routines and offered ideas and solutions on how they could do it right. Your browser does not support...