Consulting & delivering cloud technology solutions across marketing, sales, customer support, and community using world-class platforms.

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Lava’s Customer Touchpoints

Cloud Consulting

The insights you need for providing stellar customer experience.

Marketing Automation

Build awareness, interest, and convert prospects into customers.



Deliver the best customer experience across marketing, sales, and service.


Location Intelligence

Breathing life into untapped potential of location data.


Field Service Optimization

Make smarter decisions when it comes to despatching field agents.

Cloud Consulting


If you’re looking for a cloud service provider or cloud solutions provider in Malaysia, you’ve come to the right place. Your business is our business. Which is why our consultants are trained to not just listen but to truly understand your business issues and needs. Lava’s certified IT consultants craft blueprints, consultation documents, training sessions, and more that are industry, product and skill specific.

Our goal is to create a customer-facing solution that would simplify your business tasks, increase sales, provide targeted marketing, and most importantly improve your end customer’s experience.

Marketing Automation


Marketing is a process: you need to reach your target audience, listen, engage and provide value, build trust, measure goals, improve, and repeat until you finally land a sale. For that you’ll need to create content, gather data, customize buyer journeys, and nurture relationships with your customers.

With Lava Protocols’ guidance, you can be confident that your company will have a marketing strategy that is designed to constantly adapt to the market. We make sure your team follows best practices specific to your industry. As a Salesforce partner and reseller in Malaysia, we have the experience and expertise to help you build processes and workflows using the world’s leading marketing automation platforms such as Salesforce Marketing Cloud and Pardot.



The question of whether every company needs a CRM is no longer valid. The answer is an obvious YES! CRM has become a building block on which marketing, customer support, and e-Commerce build upon and is an irreplaceable tool for acquiring new customers as well as serving existing ones.

With such important requirements, you need a CRM solution that best serves your business over the next 50 years and not just the next 5 years. This means you need a CRM system that’s flexible enough to scale & improve over time, serving as the foundation of your business sales process.

As a Salesforce partner and reseller in Malaysia, Lava Protocols brings to the table over a decade of experience in Salesforce implementation. We can therefore guide you from start to finish as you automate and transform your sales using the world’s best CRM, Salesforce Sales Cloud.

Location Intelligence


With the recent explosion of location-aware devices around us, Location Intelligence (LI) provides tremendous business opportunities. In fact, as much as 80% of data that you possess has a geo data associated to it. LI goes beyond traditional Geographic Information System (GIS) or isolated Business Intelligence (BI) tools to provide a new layer of insight which was not previously visible by either tools.

Whether your industry is within finance, logistics, retail, real estate, tourismeducation, or something else entirely, chances are you already have location data that you are severely underutilizing.

As a Carto and Google Maps partner in Malaysia, Lava Protocols can work with you to build dynamic web & mobile app that visualizes your location data with real-time data manipulation, whether they are for internal use or for end-customers.

Field Sales, Service & Transport Management


Managing teams of employees and vehicles that are always out on the field is not a piece of cake. Adding on to that is the minefield of information that comes with every task such as task status, unpredictable changes and re-assignment, route planning, sales and job orders, and so forth.

Why not use an optimization tool that can eliminate your headache for you? With Custella, you can plan tasks, track the status of tasks through its entire lifecycle, analyze the performance of your field agents and keep track of your vehicles. All in real-time.

You’re In Good Hands


Hours of Cloud Deployment

Clients and Counting

At Lava Protocols, we focus on the long term in all our efforts. Doing business with our customers is only the beginning of a long relationship in which we constantly make sure that customer satisfaction and user adoption are no less than stellar.

We are proud to have served customers from 10 countries across the globe, as well as offer local and on-site customer support in Peninsular Malaysia in English, Chinese, Tamil, and Malay.

We’re Partners With


Some of Our Happy Customers


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