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Increase first call resolution and agent productivity
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Assess Your Way To Success
ADAERO360 is an assessment tool that assists organizations in realizing their team’s potential. Identify training needs specific to your organization based on scoring and gaps identified. Enable constructive feedback through confidential assessments and overcome a sugar coating culture.
Lava Protocols has been a reliable partner in establishing the new Complaints Management System at MAVCOM. They have the knowledge and expertise needed to develop and implement a sound Complaints Management System.”
Mohamed Sathik Ali, Manager, Consumer Affairs.
“What I value most at Lava is the freedom to experiment with new ideas & directions. You’re encouraged to challenge the status quo of how things are done rather than being expected to conform to it.” – Amr Khalifeh, Sales Engineer
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Having thoughts about starting your own company but don’t know where to start from? Or maybe you do already know what you want to do and just don’t know how to do it. Hear the thoughts of Andrew Thomas (Executive Director of Lava Protocols) on the evolution of startup...