How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It’s an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At worst dealing with the customer service department can be an absolutely miserable experience — being bounced from one agent to another, but none of them can help. Sitting on hold. Re-explaining your situation each time you get transferred. And perhaps not even getting your question solved in the first place.

Salesforce hired cartoonist Liz Fosslien to visualize this non-ideal experience from the perspective of the customer and from the perspective of the agent. Enjoy via the slideshare below!

 Lava is an authorised Salesforce Partner in Malaysia and has more than 9 years of cloud solutions, CRM implementation and consultation experience. We pride ourselves in not just being a CRM partner but in also understanding the needs of our customers and taking their business to the next level.
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