How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It’s an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At worst dealing with the customer service department can be an absolutely miserable experience — being bounced from one agent to another, but none of them can help. Sitting on hold. Re-explaining your situation each time you get transferred. And perhaps not even getting your question solved in the first place.
Salesforce hired cartoonist Liz Fosslien to visualize this non-ideal experience from the perspective of the customer and from the perspective of the agent. Enjoy via the slideshare below!