By Swatil Binte Mahmud, Blogger, Lava Protocols
Salesforce helps you to transform your business with the guidance of Salesforce-certified industry masters. You will get technical and strategic advice from experts with deep knowledge across disciplines and Salesforce clouds. Salesforces supports you to create meaningful customer experiences that drive real business impact. Here are some examples of how solutions by Salesforce led to satisfied customers.
Vodafone’s Pipeline Success
Vodafone wanted to achieve a complete view of its global opportunity pipeline while ensuring that a customer expanding their business had the same great sales experience working with Vodafone no matter where they went. However, accomplishing this was a challenge as Vodafone is a company with thousands of salespeople working across 24 different markets.
To do everything desired in this new, consolidated platform, Vodafone identified Salesforce as the only technology capable of getting the job done. Salesforce’s mission is to connect companies to their customers in a whole new way, and having the right partner to guide and implement your CRM helps customers like Vodafone realize all the benefits possible from transitioning into a single, global Salesforce platform.
Toyota’s Vision In Motion
Toyota firmly believes that cars are more than just products; they should connect with Toyota customers. This was visionary—but it was more than just a dream. Toyota is already building connections with customers into the 8 million cars it manufactures each year. The vision came to life in the form of a single platform, Toyota Friend, which is based on:
Salesforce Chatter
Salesforce helped Toyota build a private social networking service for Toyota owners, it enables people to interact with their cars, dealerships, and Toyota itself. In addition to prompting you to recharge whenever your EV or PHEV battery is running low, it enables your car to “tweet” service information to you. Very much like a good friend, in fact. You can also use this tool to communicate with friends and family by connecting to public social networks, like Facebook or Twitter.
Philips, Light Years Ahead Of The Competition
For 120+ years, Philips’s innovative lighting, healthcare, and consumer lifestyle solutions have improved the lives of people all over the world. With Salesforce, the company gets a deeper level of understanding of its customers in individual markets so it can provide products that meet their needs more closely than ever before. Salesforce is helping Philips develop tools, processes, and new ways of working so they can cater to the needs of customers and consumers in specific markets. Salesforce’s cloud platform, Sales Cloud gives sales and operations employees working everywhere from Africa to Brazil to the Netherlands real-time customer insights, so every interaction is meaningful. It brings together information from all over the world, from different departments or markets, and provides true 360 views.
The giant electronics company uses Service Cloud to give 7,000+ call center and field service engineers in its global healthcare division the complete customer views they need to provide real-time service. And, with Chatter, it’s easy for everyone to share information and collaborate across time zones and geographical borders.
Today’s business environment is highly competitive, one day you are in, and the next day you are out. Customers have too many options and you have too many competitors. Many companies make the mistake of focusing on too much on their product and innovation that they forget where the heart of their business lies. Therefore, businesses that understand the importance of customer service and customer satisfaction survive valiantly.
So what are you waiting for? By using Salesforce, you connect to your customers in a whole new way today! Build more meaningful and lasting relationships — better understand their needs, identify new opportunities to help, address any problems faster, and deploy customer-focused apps lightning fast. With a single view of every customer interaction you can sell, service, and market like never before!
Lava Protocols is an authorized Custella Partner in Malaysia, Indonesia, and the ASEAN region. Need a field service management software? Drop us an email to schedule your demo: hello@lavaprotocols.com.