The customer is NOT always right. In fact, by putting this into practice, you are only giving customers the right to abuse your customer service teams.
Today, IT leaders rank customer experience as their top priority, and 77% of them are increasing customer experience investments.
Are your employees feeling overwhelmed and/or demotivated? Your employees are talented, as otherwise, you wouldn’t have hired them in the first place. What if you gave them a chance to see how they are performing against everyone else?
Research has revealed that approximately 1 million people are needed to fill in positions in the science and technology field by 2020. If the younger generation isn’t equipped to meet this need, then we have reason to worry.