Customer Service Cartoons Everyone Can Relate To

Customer Service Cartoons Everyone Can Relate To

How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It’s an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At...
The Lesson I Learned The Day My Laptop Went Missing.

The Lesson I Learned The Day My Laptop Went Missing.

The day was over at work and so I stashed away my laptop and headed for the usual jog around the park with my colleagues. As I walk into office the next morning thinking about what I should devour for lunch, I realise with horror that my table was empty. No laptop. No...
The Romance Between Businesses and Mobile Apps

The Romance Between Businesses and Mobile Apps

The real game-changer in customer service is mobile apps. With over 2.6 billion people having high powered mobile devices within their arm’s reach at all times allows businesses to use this habit to their benefit.They’re able to do so by automating current...
The New Wave in Business Intelligence

The New Wave in Business Intelligence

Meet Wave Analytics, the new feature under Salesforce that brings the best of Customer Relationship Management and business intelligence together. Over the last few years if there was one problem I faced repeatedly, it was the challenge of explaining to both existing...
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