The customer is NOT always right. In fact, by putting this into practice, you are only giving customers the right to abuse your customer service teams.
Today, IT leaders rank customer experience as their top priority, and 77% of them are increasing customer experience investments.
Apparently, I was involved in money laundering and drug smuggling activities. The police officer I was talking on the phone with claimed I had illegally obtained RM2.28million, which is currently sitting in my OCBC account (an account which I don’t even have!) and gave me the names of 3 suspects involved — all of whom claim I was an accomplice…
Are your employees feeling overwhelmed and/or demotivated? Your employees are talented, as otherwise, you wouldn’t have hired them in the first place. What if you gave them a chance to see how they are performing against everyone else?
Last year, approximately 1.5 million patients’ non-medical records were stolen from the SingHealth database. To add to that, about 160,000 patient’s medical records — including that of the current Singapore Prime Minister Lee Hsien Loong’s — were accessed illegally.
Research has revealed that approximately 1 million people are needed to fill in positions in the science and technology field by 2020. If the younger generation isn’t equipped to meet this need, then we have reason to worry.