Here’s Your CRM Health Checklist

Here’s Your CRM Health Checklist

Implementing a CRM is just half the task. To make sure the system is doing the work for you instead of vice versa, we’ve put together a health checklist for you. 1. You Should Be Experiencing 50% Productivity Gain If you’re not, it’s because there’s a lack of planning...
Customer Service Cartoons Everyone Can Relate To

Customer Service Cartoons Everyone Can Relate To

How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It’s an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At...
The New Wave in Business Intelligence

The New Wave in Business Intelligence

Meet Wave Analytics, the new feature under Salesforce that brings the best of Customer Relationship Management and business intelligence together. Over the last few years if there was one problem I faced repeatedly, it was the challenge of explaining to both existing...
Understanding the Chemistry of Customer Service

Understanding the Chemistry of Customer Service

Learn how you can stay connected and ahead with your customers. Throughout the years there have been many definitions of customer service. The simplest in my opinion happens to be “sell a product or service that works the way it is supposed to and be nice to the...
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