The Cloud Blog

This Beauty Brand Has Nailed Its Loyalty Programme in Malaysia

My lovely mother on countless occasions has taught me lessons - both knowingly and unknowingly. An example of the latter nature happened when I bought my car five years back and although my immediate reaction was to wish I could disappear without a trace, it was a...

The Lesson I Learned The Day My Laptop Went Missing.

The day was over at work and so I stashed away my laptop and headed for the usual jog around the park with my colleagues. As I walk into office the next morning thinking about what I should devour for lunch, I realise with horror that my table was empty. No laptop. No...

The Romance Between Businesses and Mobile Apps

The real game-changer in customer service is mobile apps. With over 2.6 billion people having high powered mobile devices within their arm's reach at all times allows businesses to use this habit to their benefit.They’re able to do so by automating current business...

The New Wave in Business Intelligence

Meet Wave Analytics, the new feature under Salesforce that brings the best of Customer Relationship Management and business intelligence together. Over the last few years if there was one problem I faced repeatedly, it was the challenge of explaining to both existing...

Google Let’s You Search Even Without Connection Now

And it doesn’t even take a toll on your battery or data. Whether you’re a commuter reading the news with a spotty network, a farmer looking up crop prices with no service in the fields, or just driving through a tunnel, all is not lost when your search is interrupted...

Understanding the Chemistry of Customer Service

Learn how you can stay connected and ahead with your customers. Throughout the years there have been many definitions of customer service. The simplest in my opinion happens to be "sell a product or service that works the way it is supposed to and be nice to the...

Salesforce & Lava Protocols for Educational Institutions

Lava Protocols, Helping Educational Institutions Manage Their Internal Functions & Make Critical Decision Using Salesforce Our Client One of the premier private tertiary education institutions in Malaysia, our client has been in operation since the 1960’s. Since...

Is Blue And Red Ocean Still Relevant Today?

Game-changing Technologies and Critical Issues Predicted to Disrupt the Future of Your Industry As more and more businesses come up with similar products, rivalry between organisations increases as they compete for a greater demand and market share. This often results...

Dear Business Leaders, Stop Shooting Yourself In The Foot

Sometimes the cause of an issue could be an external one, but most times the issue is internally caused. It’s stated in our brand promise that we strive to provide our customers with competent service, diligent delivery, speedy response to ensure our partnership...

X