Technology is only one slice of your Digital Transformation.
We’re here to make sure you get all the slices right.
Why Choose Us?
Our venture into consultation is a natural outcome of many customers asking us to advise them on which technologies best suited their needs, how to integrate them into their business processes, and how to get everyone on board with the solution.
As a result, we have helped many companies in Malaysia and the ASEAN region meet their business goals with the right mix of strategy, technology, and processes.
Before choosing the technology, our team of industry experts start by understanding your pain points in order to design a strategy that ensures a successful solution roll-out. This includes choosing the ideal technology, to revamping the necessary processes, to finally guiding your teams through change management.
With technology becoming more integral for businesses, choosing the wrong mix of technologies can bring about a real hit to a company’s operations. But our industry knowledge and strategy plan developed alongside your team will guarantee a solution that grows and adapts according to the needs of your business — all built on the world’s premier cloud platforms.
Getting everyone within a company onboard a new technology solution is almost as important as the solution itself (if not more so!). That’s why our certified Change Management team works to integrate the new solution into your company’s business processes through a results-oriented, organic roll-out. This ensures a successful solution deployment and a positive ROI for your company.
We’re Partners With
Where We Excel
- Strategic & Creative Campaign Planning and Exectuion for Web, Email, Social, and Mobile (SMS)
- Content Creation and Optimization
- Digital Media Platform (DMP) Implementation: Profiling, Segmentation, Activation
- Digital Advertising on Facebook, Google, & LinkedIn
- Customer Journey Building
- Social Listening & Sentiment Analysis
- Brand Identity Development & Brand Affinity Analysis
- Digital Scoreboards & ROI Reporting
Lead Generation & Sales
- Industry-specific Sales Process Optimisation & Modernisation
- Deploying AI-Powered Sales Platforms
- Implementing Advanced Lead Capture Forms for Social & Web
- Guided Selling & Automated CPQ (Configure, Price, Quote) Deployment
- Complete Customer Profile Integration across Marketing, Sales, & Support
- Sales Process Automation with Workflows & Approvals
- Real-Time Reporting & AI-Powered Sales Forecasting
- Building Fully Custom Apps with Integrated Customer Profiles
Customer Service Experience
- Omni-Channel Customer Touchpoint Solutions
- AI-Powered Service Console with Ticket Management & SLA’s
- Rule-Based, Omni-Channel Routing
- Telephony & CTI System Integration
- Internal & Community Knowledge Bases
- Social Customer Service to Monitor & Respond Across Facebook, Twitter, & Instagram
- Automation Workflows & Macros
- Workforce Field Service Management
- Asset & Order Management
- Customer Satisfaction & Agent Productivity Real-Time Reporting
- Optimal Location Planning for Business Operations
- Retail Performance Analysis
- Locating Hotspots with the Highest Density of Target Customers
- Location Analysis & Pattern Recognition
- Targeting & Cross-Selling Opportunities with Location & Demographic Data Integration
- Real-Time Asset Tracking & Management
- Location-Based Sales Analytics & Territory Performance Analysis
- Real-Time Geo Dashboards
- Custom Mapping Apps, Cloud & On-Premise