Digital Transformation

Salesforce Authorized Cloud Reseller

Analyze issues to be addressed and the opportunities that have yet to be explored in order to reach maximum potential.
Conducting a gap analysis to identify inefficiencies and redundancies
Assessing how your business responds to emerging applications and modern changes in the current technology advancements
Understanding budget and financial resources will help you establish your digital transformation strategy, decide on priorities, determine your goals, and define the scope of your project.
Create a digital transformation consulting provider roadmap to make sure that business development follows the evolving digital landscape.

Our Strengths in terms of consulting and implementation services on Salesforce Products or Solutions

Salesforce Core
Sales Cloud (CRM in usual terms) with integration email platform
Marketing Automation
Email Marketing
Platform for custom applications where out of the box solution does not fit your business need
Customer Service & Customer Experience (CX) on Salesforce e.g. Helpdesk, Case Management & Chatbots among others
Experience Community for your:
- Customer Portal
- Partner Portal
- Employee Portal
- Student Portal

Annual Support (Basic & Premium)
Starting from first level or starting from second level if there is an internal helpdesk or admin
Refresher trainings
Salesforce Health Check and assist in fixing issues that may be raised due Salesforce Updates. (eg: Security updates such as MFA enablement)
Bug fixes
Have a dedicated support team looking after customers who are subscribed to Annual Support
Assist in managing support cases with Salesforce directly to ensure customer gets best possible support
SLAs are provided and met according to need
Hypercare Support upon Go Live
This applies typically after project go-live
Have consultants and developers dedicated for the period