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Senior Business Analyst is a crucial role focused on Salesforce customer implementations. This role requires to analyze customer requirements, develop designs and implement Salesforce solutions. Specific areas of focus will include the following:

  • Design and optimize business and functional processes via technology & integration.
  • Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
  • Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Responsible for identifying customer process pain points and gaps and apply best practices.
  • Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
  • Strong presenter to C Suite level audiences as well as technical teams.
  • Adaptable to multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
  • Has hands on experience in several mid-size, global implementations using Salesforce solutions such as Sales Cloud, Service Cloud, Community Cloud and Platform.
  • Conforms to standard software development life cycle (SDLC) methodologies to ensure projects and maintenance activities are documented and deployed on time and on budget.
  • Proactively reviews current landscape for more business opportunities.


  • A Bachelor’s Degree or Master’s Degree in Information Technology, Computer Science or related field is preferred.
  • 5+ years of experience working in business applications implementation of customer projects, preferably in Salesforce implementation.
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.) is an added advantage.
  • Salesforce Consultant certification is a plus.
  • Strong verbal and written communication skills. Must be able to communicate effectively and confidently with users, team members and management.
  • Strong facilitation skills. Must be able to elicit requirements from various personalities across organizational and geographical boundaries.


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