Power Retail Success In-store & Online Now with Salesforce for Retail.
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Move faster with flexible B2C e-commerce.
Unify your customer journey with commerce that’s agile, scalable, and trusted.
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Connect with customers on preferred channels.
Make every customer service experience effortless.
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Optimize investments in store and associates.
Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
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Acquire and Engage Loyal Customers
Use insights to win new customers and earn loyalty by activating customer data.
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Build Seamless Commerce Experiences
Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
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Service Your Loyal Shoppers
Get to the heart of service with connected, efficient, and personalized customer experiences.
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How It Works
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Cross-Platform and Multi-touchpoint Visibility
Unite teams around a 360-degree view of every customer at every touchpoint on their journey. Deliver personalized experiences your customers expect and build lifetime loyalty both online and offline.
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Loyalty Program Management
Deliver more dynamic and personal loyalty experiences for customers by removing silos and connecting member data across multiple systems.
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Customer Engagement Analysis
The way shoppers engaged from product discovery to purchase changed over time. Check out which devices, channels, and payment types drove shopping behavior for you.
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Post Sales
Customer retention, upsell and cross-sell using Salesforce Marketing Cloud and a dynamic funnel for your empowered team.
What's Included
- Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
- Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.
- Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.
Some of Our Happy Customers
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