Recent research from NewVoiceMedia, a British SaaS company, exposes significant and surprising gaps between customer preferences and reality. This suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centers with technology that could improve the customer experience, help them retain existing customers and acquire new business. And although the research was based on US customers, we know that these problems are being faced by Malaysian customers and others around the world. Check out the infographic below for a closer look at how businesses are failing their customers.
Lava Protocols is an authorised Salesforce Partner with more than 9 years of experience in cloud solutions and cloud related consultation services.
Source: Salesforce.com, NewVoiceMedia