By Swatil Binte Mahmud, Blogger, Lava Protocols
Have you heard about Salesforce? If not, it is okay, allow me to tell you all about it and why you should consider building your career in this cloud software giant. Salesforce is looking for a Salesforce Administrator who can help to create a vital bridge between business and technology.
Salesforce helps over 150,000 customers across a myriad of businesses, non-profits, and institutions to connect with their customers. People around the world rely on their Customer Relationship Management (CRM) platform to keep businesses running. The Salesforce Administrator in any of these organizations is critical for success and growth.
What Is A Salesforce Administrator?
Salesforce Administrators work with stakeholders to define system requirements and customize the platform. In simple words, they enable users to get the most out of Salesforce technology. A Salesforce Admin best understands how to make the platform work for their company’s goals. Some organizations employ just one admin, and some employ many people in this role.
A Salesforce Administrator’s colleagues can rely on them to maintain the platform, make it as easy as possible for users of any technical level to use Salesforce, and stay updated on the platform’s new tools, capabilities, and updates
Salesforce Administrators can be your trusted advisors on all things Salesforce; a good friend who gives wise advice and direction.
What Does A Salesforce Administrator Do?
Because of Salesforces’ capabilities, having someone with an admin certification can ensure your company is using the platform to its fullest potential.
For example, your sales team. They might use Sales Cloud to keep track of opportunities and close deals. With the help of a Salesforce Admin, your salespeople can set up personalized dashboards, fields, alerts, and reports to shorten the sales cycle and track every lead in greater detail.
Salesforce Admins will have solutions for just about every team in your company, including sales, marketing, customer service, and more. Each department will learn from the Salesforce Admin how to use Salesforce most effectively. So, you can be the one colleague who knows it all!
How To Become A Salesforce Admin?
Anyone with a computer and an internet connection anywhere in the world can get trained to be a Salesforce Admin via Trailhead, a free online learning platform designed to teach new students and seasoned professionals a wide variety of business skills. The best part is, learning to become a Salesforce Admin takes place online and on your schedule.
To work as an admin, you must prepare and study, and then pass the Salesforce Certified Administrator exam. To complement the Trailhead courses, Trailhead also has a community of fellow learners; members are known as Trailblazers. You can join the Trailblazer Community to learn together, find answers, and collaborate. You can also learn from the Salesforce Admin YouTube channel. Once you have gone through the courses and steps on Trailhead to learn and study for the certification, familiarize yourself with the Salesforce Certified Administrator Exam Guide. Before scheduling your exam, we recommend that candidates have at least six months to one year of experience using Salesforce.
We estimate that it takes around 115–125 hours of study and preparation to pass. Do not panic! If you prepare using the resources from Salesforce, you can pass the exam with flying colors!
What Are The Career Prospects And Opportunities For Salesforce Admins?
Some people who earn their Salesforce Administrator Certificate do so to supplement their current role in a company, potentially secure a higher salary, and others use it to enrich their resume and find a new position.
It is a career path for people who love to learn and for professionals who enjoy using the latest technology. But the money is good too!
A Valuable Long-term Career Path
The Salesforce Administrator role has five credentials, including:
- Administrator – designed for those who have experience with Salesforce and continuously look for ways to help companies get additional features and capabilities
- Advanced Administrator – for seasoned Salesforce Administrators who have mastered advanced Salesforce features and functionality to solve a variety of business problems
- CPQ Specialist – for individuals with experience designing, building, and implementing quoting flows with Salesforce Configure, Price, Quote (CPQ), a technology used to organize sales teams
- Marketing Cloud Administrator – for administrators who configure and troubleshoot configuration and user requests in Marketing Cloud, including subscriber data management and Setup navigation
- Platform App Builder – for those skilled in designing, building, and implementing custom applications
We know this is a lot of information, but we want you to know everything so that you can be more aware and choose to become a Salesforce Administrator. You can find more information here and learn about this position from Salesforce themselves!
After doing everything you can to prepare yourself, when you are ready, sign up for the exam. The test can be taken in person or online. It includes 60 multiple-choice or multiple-select questions and five non-scored questions. Test takers have 105 minutes, or just over an hour and a half, and they must score 65% or higher to pass. There is a fee to take and retake the exam.
After you pass the test, you become a certified Salesforce Administrator, an intelligent and helpful friend who is there for all the departments!
Lava Protocols is a member of the Salesforce Talent Alliance. Are you looking for a job opportunity with a seasoned Salesforce Partner? Drop us an email to: careers@lavaprotocols.com.