Smarter support,
Faster service, and
Happier customers
with Salesforce®
Service Cloud

A Happy Customer Is a Loyal Customer


Omni-channel Support

Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.

AI-Powered Platform

Give support agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

Automation at Scale

Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.

The World’s #1 Service Platform


Lightning Service Console

Increase agent productivity with the next generation of agent experience. Put all the information that agents need at their fingertips for a 360-degree view of customers.

Case Management

Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.

Workflow and Approvals

Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.

Omni-Channel Routing

Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.

Telephony Integration

Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.

Social Customer Service

Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.

Automation with Macros

Free up your support agents by automating common, repetitive, multistep tasks to resolve customer issues more efficiently.

Account and Contact Management

Be ready when customers reach out to your company by arming agents with critical data about past communications right at their fingertips.

Custom Reports and Dashboards

Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.

The Big Picture


In today’s world, customer service cannot be an isolated island. What you learn from your customer serivce interactions feed into your marketing as well as sales which in turn feedback into service. Salesforce® is the only platform that can offer you one integrated platform which seamlessly connect sales, marketing, and service together.

Sales Cloud CRM Overview

  • Track leads, optimise sales activities, and close deals faster
  • Manage contacts & sales pipelines
  • Automate sales tasks and save time
  • Customize your CRM to fit your needs
  • Integrate with existing systems such as ERP or finance systems
  • Take your CRM on the go with Salesforce mobile apps

Learn More

Marketing Cloud Overview

  • Marketing Channels: Email Campaigns, Mobile Messaging, Digital Advertising, Social Media, Landing Pages
  • Marketing Platform:  Cross-Channel Journey Builder, Content Builder, Personalization Builder, Analytics Builder, Cloud Connect
  • Data Management Platform:  Central Data Store, Audience Segmentation, Audience Graph, Audience Activation

Learn More

Some of Our Happy Customers


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