Generate Leads,
Close Deals, &
Automate Reports
with the World’s #1
Sales CRM

Join over 150,000 companies and
4,000,000 users who are using the
Salesforce® Sales Cloud CRM worldwide

Work with the Best

 
If you want CRM done right, you’ve come to the right place. Here’s why:

  • We at Lava Protocols have been consulting on and implementing CRM solutions for over 10 years. We’re the best at what we do!
  • We are the only offical and exclusive reseller of Salesforce CRM here in Malaysia.
  • We have a proven process for implementing successful solutions which we’ve perfected over the years.
  • You can count on us for reliable local support.
  • We have industry-specific expertise in various industries which helps us customize the right solutions needed for your business.
  • Our team of certified experts ensure successful change management and system adoption.
What is a CRM?

Traditionally, Customer Relationship Management (CRM) systems enabled companies to manage business relationships and served as a central system to store customer & prospect contact info, sales opportunities, and past communications to provide the best experience for each customer.

But today some CRMs have evolved beyond that definition to act as the central platform that powers other business units such as marketing, customer service, e-Commerce, and more.

If you wish to get a complete overview of what a CRM does, click here to download The Complete CRM Handbook.

Why Should I Choose CRM Over Excel?

Good question! Excel is powerful, reliable, flexible… and a terrible substitute for a CRM. Why? Because while Excel is great for what it was designed to do (crunching numbers), there are many things it can’t do, like:

  • Storing 360° customer profiles & relationships
  • Generating & converting leads
  • Guiding business processes
  • Real-time reporting
  • Acting as the single source of truth
  • Working on the go
  • Managing tasks, emails, meetings, and calls
  • Integrating with marketing & customer service solutions

The World’s #1 CRM

 

Generate Leads

Capture leads via website, email, phone (CTI), spreadsheet, or scanning business cards.

Convert Leads

Automatic assignment, surface & convert the best leads using AI-based lead scoring.

Activate Contacts

360° view of all customers along with their past purchases, and suggestions for cross-selling.

Close Deals

Sales Path helps everyone in your team follow your formula for success & close deals fast.

Generate Quotes

Add products, apply discounts, generate PDF quotations, and email it in seconds.

Optimize Campaigns

Determine which marketing efforts work best with automatic ROI calculation.

Offer Stellar Service

Manage incoming support tickets, set agent KPIs, and view agent performance reports.

Forecast Sales

See your projected pipeline and react in real-time with data-informed decisions.

Workflows & Approvals

Automate business processes using a powerful drag-and-drop builder & approval workflow.

Control Access

With granular security controls, you can make sure no one accesses or exports sensitive data.

Mobile Productivity

Capture leads, update records, plan your day, and view reports all within your mobile.

Real-Time Reporting

Get real-time updates on all your reports.

Email Integration

Access your customer info right from your inbox with Gmail & Outlook integrations.

Phone Integration

Record calls and link them to your customer profiles with CTI connectors.

Productivity Suite

Create notes, reminders, tasks, calendars, and share documents right within Salesforce.

Adaptable UI

Each user sees only parts of the system that are relevant to their job. This keeps their layout simple & clutter-free.

So Much More Than a CRM

 

While Salesforce® offers tons of features for a complete CRM solution, what sets it apart is its powerful platform which can be expanded by businesses & partners to build all kinds of business solutions beyond what any other CRM solutions can offer.

Salesforce CRM App Builder

App Builder

With the Salesforce® App Builder, you can create new apps without coding and have them work on both web and mobile instantly.

Salesforce CRM Custom Fields

Custom Fields

Custom fields allow you to extend and adapt Salesforce® CRM to your workflow and store any type of data you need.

Salesforce CRM AppExchange

AppExchange

The Salesforce® AppExchange enables you to extend Salesforce® with apps for finance, HR, IT, analytics, and so much more.

Configure, Price, Quote

 

Does your business offer a large number of products, configurations, and add-ons? Salesforce® CPQ (Configure, Price Quote) makes your selling process a breeze with Guided Selling, easy discounts, proposal & contract templates, purchase orders, and invoices. Watch the video to see it all in action.

*Salesforce® CPQ is an optional add-on for Salesforce® Sales Cloud CRM.

Einstein Analytics

 

Pull in data from sales, marketing, service, and any other data source and view it all one place. Powered by an Artificial Intelligence, Einstein Analytics can automatically alert you to sales insights based on your CRM data and allows you drill-in for more details. Press play to see it in action.

*Einstein Sales Analytics is an optional add-on for Salesforce® Sales Cloud CRM.

Beyond Sales

 

Sales is only part of your business. On one end, you have to invest in marketing efforts to reach and attract your target audience to make a sale. On the other end, making a sale is only the start of a relationship with a customer, and building a strong relationship means investing in your customer service experience to keep your customers happy. With Marketing Cloud and Service Cloud, you can offer an unparalleled end-to-end experience.

Marketing Cloud Overview

  • Marketing Channels: Email Campaigns, Mobile Messaging, Digital Advertising, Social Media, Landing Pages
  • Marketing Platform:  Cross-Channel Journey Builder, Content Builder, Personalization Builder, Analytics Builder, Marketing Cloud Connect
  • Data Management Platform:  Central Data Store, Audience Segmentation, Audience Graph, Audience Activation

Learn More

Service Cloud Overview

  • Service Console with Omni-Channel Routing
  • Social Customer Service
  • Live Messaging (Website, Facebook Messenger, Twitter, Instagram, Viber, SMS)
  • Support Community
  • Knowledge Base
  • Field Service

Learn More

Some of Our Happy Customers

 

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